FAQs on Delivery
FAQs on Delivery
How can I pay?
We accept credit, debit, GCash, OTC deposit slip. We do not accept COD. For bank deposit slip or GCASH, please send us proof of payment , so that we can confirm your orders. Otherwise, they will not be processed.
How will items be packed?
Items will be packed inside biodegradable plastic bags, and shipped via riders using insulator bags.
How fast can you deliver?
If items are readily available and payment has been verified, we can ship within the day. Shipping target will be within 1-3 days at most unless specified in the product (such as party tub half gallons which takes 3-5 days) . Delivery operations are between 9:30am-7pm.
Where can you deliver?
QUEZON CITY SAN JUAN MARIKINA CALOOCAN MAKATI MANDALUYONG MANILA PASIG TAGUIG PASAY ALABANG
OUTSIDE METRO MANILA
We cannot deliver to other areas such as Cavite because the great distance from our central kitchen may affect our ice cream’s quality.
Who will arrange the delivery?
We will be the one to arrange for your delivery once proof of payment has been verified. We rely on third party delivery riders which use insulator bags for delivery.
What are your delivery hours?
Delivery time is from 9:30AM to 7PM daily. If orders are placed between 5:01pm onwards, we will try to have it delivered within the same day, if not, then we would deliver the next day.
When can we expect our delivery to arrive?
Once items have been verified as paid, and fulfilled by our team, delivery time would be between 30 minutes to 2 hours, depending on distance and road conditions.
Can I cancel my orders?
Once payment has been made, all orders are considered final.
PLEASE TAKE NOTE:
In cases where delivery is attempted by us, but was unsuccessful due to the reasons including but not limited to:
Absence of the recipient
Inability to contact the customer through the provided contact information despite attempts by the delivery personnel
Lack of appropriate or sufficient logistical/road access to deliver the order successfully
Lack of a suitable or secure location to leave the ordered items
Failure to receive the Order with ten (10) minutes from the time of delivery
We reserve the right to cancel the rrder without refund or remedy to you.